Unofficial translation, the French text alone being authoritative.
Attention
Any issues with the delivery (e.g., missing items, damaged products, broken packaging, or other anomalies) must be noted on the delivery receipt as “handwritten reservations” and signed by the customer.
The buyer is required to inspect the condition of the package and verify the number of items delivered in the presence of the delivery person. If there is any doubt or visible damage, the buyer must refuse the delivery and report the incident to AllYoogs immediately.
Sending under DAP incoterm (Delivered At Place) :Import duties and taxes are not included and remain the responsibility of the recipient, even if free delivery is provided.
Non-exhaustive list of countries with a trade agreement with the European Union:
Reduced or zero customs duties on products manufactured in Europe (with proof of origin). Applicable countries:
Norway, Iceland, Liechtenstein, Switzerland, United Kingdom, Canada, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Colombia, Peru, Ecuador, Chile, Caribbean countries (CARIFORUM e.g., Dominican Republic, Jamaica), New Zealand, Japan, South Korea, South Africa…
These agreements do not exempt products from local VAT or taxes in the destination country.
If all products are in stock :
- Orders placed before 12:00 with tracked mail, Chronopost and Colissimo am leave the same day.
- Orders placed after 12:00 am with tracked mail, Chronopost and Colissimo leave the next day (D+1).
- Orders placed with Mondial Relay leave the next day (D+1).
Exceptions:
Orders placed on Fridays after 12:00 am leave on the following Monday.
Orders placed the day before a public holiday leave on the first working day.
The delivery times communicated by the carriers are given as an indication in working days and don’t engage the responsibility of AllYoogs in case of possible delays.
This doesn’t take into account possible delays due to customs formalities and customs blockages (shipments outside Europe).
If one or more products are on pre-order :
The principle is that an order is always shipped in one go. We therefore wait until all the products are available and physically in stock before sending your order.
So if your order contains available products and products on pre-order. It will be shipped when we receive the stock of the pre-ordered product. The date or period is indicated on the page of the item in question.
1. Estimation and terms of delivery
Europe zone : VAT included
1.1. Area 1 : Belgium, Luxemburg, Netherlands and Germany
1.2. Area 2 : Spain, Portugal, Italy, Austria, United Kingdom and Republic of Ireland (excluded specific territories)
1.3. Area 3 : Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden
1.4. Area 4 : Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania
Outside Europe : Excluding taxes
Packages are shipped DAP* (Delivery At Place) : Import Duties and Taxes are not included and are the responsibility of the recipient.
1.5. Area 5 : United States of America, Canada, Australia – DAP*
1.6 Area 6 : Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela, Japan – DAP*
1.7. Area 7 : Worldwide delivery (in progress). In the meantime, it’s possible to make the request via our contact form or on whatsapp, the real costs will be asked (no extra cost)
3. Terms of sale : Shipping Policy
1. Estimation and terms of delivery
Unofficial translation, the French text alone being authoritative.
Europe zone : VAT included
1.1. Belgium, Luxemburg, Netherlands and Germany
Reduced and free delivery* from 219,95€ incl. VAT
| Delivery times | Carriers | ||||||
|---|---|---|---|---|---|---|---|
| Countries | La Poste: tracked mail | La Poste: registered mail | Mondial Relay | Chrono 2shop (*1) | Colissimo Relay | Colissimo with signature | Chrono Express |
| Belgium | x | x | D +3/5 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Luxembourg | x | x | D +3/5 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Germany | x | x | D +3/5 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Netherland | x | x | D +3/5 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Delivery times communicated by carriers are given as an indication in working days (WD) and don’t engage the responsibility of AllYoogs in case of possible delays. | |||||||
| *1 Carrier suggested for packages weighing more than 200g | |||||||
. | |||||||
| PRICES incl. VAT | BELGIUM / LUXEMBOURG / NETHERLANDS / GERMANY : free* from 395,95€ | ||||||
| Weight | Mondial Relay BE | Mondial Relay LU/NL | Chrono 2shop NL/LU | Chrono 2shop DE | Colissimo Relay | Colissimo with signature | Chrono Express |
| 0,00 g – 250 g | 4.79 € | 6,04 € | 11,48 € | 15,49 € | 19,44 € | ||
| 0,25 – 0,50 kg | 5,28 € | 6,04 € | 7,54 € | 8,06 € | 11,48 € | 15,49 € | 19,44 € |
| 0,50 – 1,00 kg | 5.94 € | 6.66 € | 7,69 € | 8,39 € | 14,39 € | 17,20 € | 23,92 € |
| 1,00 – 1,50 kg | 6,89 € | 7,14 € | 8,65 € | 8,88 € | 15,50 € | 18,32 € | 27,23 € |
| 1,50 – 2,00 kg | 6,89 € | 7,14 € | 8,65 € | 8,88 € | 15,50 € | 18,32 € | 29,71 € |
| *Free delivery from | 395,95€ | 395,95€ | 395,95€ | 395,95€ | |||
| * Reduced shipping costs from 219.95€ | 3,50 € | 3,50 € | |||||
1.2. Spain, Portugal, Italy, Austria, United Kingdom and Republic of Ireland
Reduced and free delivery* from 219,95€ incl. VAT
| Delivery times | Carriers | |||||
|---|---|---|---|---|---|---|
| Countries | La Poste: tracked mail | Mondial Relay (*2) | Chrono 2shop (*1) | Colissimo Relay | Colissimo with signature | Chrono Express |
| Spain | D +5/7 WD | D +5/7 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Portugal | D +5/7 WD | D +5/7 WD | D +2/3 WD | D +4/6 WD | D +4/6 WD | D +1/3 WD |
| Italy | D +5/7 WD | D +5/7 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Austria | D +5/7 WD | D +5/7 WD | D +2/3 WD | D +3/5 WD | D +3/5 WD | D +1/3 WD |
| Republic of Ireland | D +5/7 WD | D +5/7 WD | D +2/3 WD | D +4/6 WD | D +4/6 WD | D +1/3 WD |
| Delivery times communicated by carriers are given as an indication in working days (WD) and don’t engage the responsibility of AllYoogs in case of possible delays. | ||||||
| *1 Carrier suggested for packages weighing more than 200g *2 Carrier available for: Spain and Portugal |
||||||
. | ||||||
| PRICES incl. VAT | SPAIN / PORTUGAL / ITALY / AUSTRIA / REPUBLIC of IRELAND : free* from 395,95€ | |||||
| Weight | Punto Pack ES/PT | Chrono 2shop ES/PT/IT | Chrono 2shop AT/IE | Colissimo Relay | Colissimo with signature | Chrono Express |
| 0,00 g – 200 g | 6.47 € | 13,44 € | 15,95 € | 20,76 € | ||
| 0,20 – 0,50 kg | 7,39 € | 9,64 € | 14,26 € | 13,44 € | 15,95 € | 20,76 € |
| 0,50 – 1,00 kg | 7,92 € | 9,97 € | 14,40 € | 17,53 € | 20,34 € | 25,39 € |
| 1,00 – 1,50 kg | 8,2 € | 10,45 € | 14,99 € | 19,80 € | 22,19 € | 28,87 € |
| 1,50 – 2,00 kg | 8,2 € | 10,45 € | 14,99 € | 19,80 € | 22,19 € | 31,54 € |
| *Free delivery from | 395,95 € | 395,95 € | ||||
| * Reduced shipping costs from 219,95 € | 3,90 € | 9,95 € | ||||
| PRICES incl. VAT | UNITED KINGDOM and Switzerland : *reduced shipping costs from 341,50€ (excl VAT) | |||||
| Weight | Colissimo Relay UK | Colissimo with signature | Chrono Express | Colissimo Relay CH | Colissimo with signature | Chrono Express |
| 0,00 g – 200 g | x | 17,54 € | x | x | x | |
| 0,20 – 0,50 kg | x | 17,54 € | 22,30 € | x | x | x |
| 0,50 – 1,00 kg | x | 20,95 € | 26,16 € | x | x | x |
| 1,00 – 1,50 kg | x | 22,84 € | 29,06 € | x | x | x |
| 1,50 – 2,00 kg | x | 22,84 € | 29,06 € | x | x | x |
| *Free delivery from | ||||||
| * Reduced shipping costs from 341,50€ (excl VAT) | 12,95 € | |||||
1.3. Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden
Reduced delivery* from 249,95€ incl. VAT
| Delivery times | Carriers | |||||
|---|---|---|---|---|---|---|
| Countries | La Poste : Tracked mail | La Poste : Registred mail | Chrono 2shop (*1) | Colissimo Relay | Colissimo with signature | Chrono Express |
| Hungary – Poland – Czech Republic | x | D +7/10 WD | D +2/3 WD | D +4/6 WD | D +4/6 WD | D +1/3 WD |
| Denmark – Sweden | x | D +7/10 WD | D +2/3 WD | D +4/6 WD | D +4/6 WD | D +1/3 WD |
| Lithuania – Slovenia – Slovakia | x | D +7/10 WD | D +2/3 WD | D +4/6 WD | D +4/6 WD | D +1/3 WD |
| Latvia – Estonia | x | D +7/10 WD | D +2/3 WD | D +6/8 WD | D +6/8 WD | D +1/3 WD |
| Delivery times communicated by carriers are given as an indication in working days (WD) and don’t engage the responsibility of AllYoogs in case of possible delays. | ||||||
| *1 Carrier suggested for packages weighing more than 200g | ||||||
. | ||||||
| PRICES incl. VAT | HUNGARY / POLAND / CZECH REPUBLIC / DENMARK / SWEDEN : free* from 249,95€ | |||||
| Weight | La Poste: registred mail | Chrono 2shop HU/PL/CZ | Chrono 2shop DK / SE | Colissimo Relay | Colissimo with signature | Chrono Express |
| 0,00 g – 200 g | 15,16 € | 17,96 € | 23,58 € | |||
| 0,20 – 0,50 kg | 12,61 € | 15,42 € | 15,16 € | 17,96 € | 23,58 € | |
| 0,50 – 1,00 kg | 12,94 € | 15,76 € | 19,24 € | 22,04 € | 29,38 € | |
| 1,00 – 1,50 kg | 13,43 € | 16,24 € | 21,71 € | 26,62 € | 34,02 € | |
| 1,50 – 2,00 kg | 13,43 € | 16,24 € | 21,71 € | 26,62 € | 37,66 € | |
| * Reduced shipping costs from 249,95 € | 10,90 € | |||||
. | ||||||
| PRICES incl. VAT | LITHUANIA / SLOVENIA / SLOVAKIA / LATVIA / ESTONIA : *reduced shipping costs from 249,95 € | |||||
| Weight | La Poste: registred mail | Chrono 2shop LI/SK/SI | Chrono 2shop LV / EE | Colissimo Relay | Colissimo with signature | Chrono Express |
| 0,00 g – 200 g | 15,16 € | 17,96 € | 23,58 € | |||
| 0,20 – 0,50 kg | 15,42 € | 19,02 € | 15,16 € | 17,96 € | 23,58 € | |
| 0,50 – 1,00 kg | 15,76 € | 19,34 € | 19,24 € | 22,04 € | 29,38 € | |
| 1,00 – 1,50 kg | 16,24 € | 19,84 € | 21,71 € | 26,62 € | 34,02 € | |
| 1,50 – 2,00 kg | 16,24 € | 19,84 € | 21,71 € | 26,62 € | 37,66 € | |
| * Reduced shipping costs from 249,95 € | 9,95 € | |||||
1.4. Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania
Reduced delivery* from 249,95€ incl. VAT
| Delivery times | Carriers | |||||
|---|---|---|---|---|---|---|
| Countries | The Post: tracked mail | La Poste: registred mail (*1) | Chrono 2shop (*2) | Colissimo Relay | Colissimo with signatre | Chrono Express |
| Finland – Bulgaria(*3) – Romania(*3) | x | D +7/10 WD | D +2/4 WD (*3) | x | D +4/6 WD | D +1/3 WD |
| Cyprus – Croatia – Greece – Iceland – Malta – Norway | x | D +7/10 WD | D +2/4 WD (*3) | x | D +4/7 WD | D +1/3 WD |
| Delivery times communicated by carriers are given as an indication in working days (WD) and don’t engage the responsibility of AllYoogs in case of possible delays. | ||||||
| *1 Carrier offered for packages weighing less than 250g, not exceeding 3 cm in thickness *2 Carrier suggested for packages weighing more than 200g *3 Not available for this country |
||||||
. | ||||||
| PRICES incl. VAT | BULGARY / FINLAND / ROMANIA / CYPRUS / CROATIA / GREECE / ICELAND / MALTA / NORWAY : *reduced shipping costs from 249,95 € | |||||
| Weight | Chrono 2shop BG/FI/RO | Chrono 2shop CY/HR/GR/ IS/MT/NO | Colissimo Relay | Colissimo with signature | Chrono Express BG/FI/RO | Chrono Express CY/HR/GR/ IS/MT/NO |
| 0,00 g – 200 g | x | 20,86 € | 23,58 € | 36,18 € | ||
| 0,20 – 0,50 kg | 19,82 € | x | x | 20,86 € | 23,58 € | 36,18 € |
| 0,50 – 1,00 kg | 19,34 € | x | x | 25,24 € | 29,38 € | 42,82 € |
| 1,00 – 1,50 kg | 19,84 € | x | x | 27,67 € | 34,02 € | 47,95 € |
| 1,50 – 2,00 kg | 19,84 € | x | x | 27,67 € | 37,66 € | 52,09 € |
| * Reduced shipping costs from 249,95 € | 10,90 € | |||||
Outside Europe : Excluding taxes
1.5. United States, Canada and Australia - DAP*
Sending under DAP incoterm (Delivered At Place) :Import duties and taxes are not included and remain the responsibility of the recipient, even if free delivery is provided.
New customs charges for parcels shipped to the US : products manufactured in Europe: 15% – products manufactured in China : 34%.
Chronopost handling fee : 21€ incl. VAT per customs declaration if the customs value of the goods is less than €1000 (this amount is €10 incl. VAT for shipments to a private individual if the customs value of the goods is less than €100).
Reduced delivery* from 355,95€ incl. VAT
| Delivery times | Carriers | |||
|---|---|---|---|---|
| Countries | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| United States of America | From D+9 WD | x | x | From D+3 WD |
| Canada | From D+9 WD | From D+7 WD | From D+5 WD | From D+3 WD |
| Australia | D+2/3 weeks | From D+15 WD | From D+10 WD | From D+3 WD |
| Delivery times communicated by carriers are given as an indication in working days (WD) and don’t engage the responsibility of AllYoogs in case of possible delays. | ||||
| *1 Carrier offered for packages weighing less than 2 kg, not exceeding 3 cm in thickness | ||||
. | ||||
| PRICES excl. Taxes | UNITED STATES OF AMERICA : *reduced shipping costs from 350,00€ | |||
| Weight | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| 0,00 g – 20 g | 10,95 € | 16,83 € | 37,15 € | x |
| 20 g – 100 g | 12,42 € | 16,83 € | 37,15 € | x |
| 100g – 250g | 16,68 € | 16,83 € | 37,15 € | x |
| 0,20 – 0,50 kg | x | 16,83 € | 37,15 € | 37,02 € |
| 0,50 – 1,00 kg | x | 20,13 € | 40,45 € | 43,27 € |
| 1,00 – 1,50 kg | x | 29,81 € | 53,22 € | 50,49 € |
| 1,50 – 2,00 kg | x | 45,21 € | 53,22 € | 54,52 € |
| * Reduced shipping costs from 350,00€ (excl. taxes) > 1kg | 9,95 € | |||
| * Reduced shipping costs from 350,00€ (excl. taxes) < 1kg | 19,95 € | |||
. | ||||
| PRICES excl. Taxes | CANADA : reduced shipping costs from 350,00 € | |||
| Weight | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| 0,00 g – 20 g | 10,95 € | 16,83 € | 36,58 € | x |
| 20 g – 100 g | 12,42 € | 16,83 € | 36,58 € | x |
| 100g – 250g | 16,68 € | 16,83 € | 36,58 € | x |
| 0,20 – 0,50 kg | x | 16,83 € | 36,58 € | 37,02 € |
| 0,50 – 1,00 kg | x | 20,13 € | 40,33 € | 43,27 € |
| 1,00 – 1,50 kg | x | 29,81 € | 54,99 € | 50,49 € |
| 1,50 – 2,00 kg | x | 45,21 € | 54,99 € | 54,52 € |
| * Reduced shipping costs from 350,00€ (excl. taxes) > 1kg | 9,95 € | |||
| * Reduced shipping costs from 350,00€ (excl. taxes) < 1kg | 19,95 € | |||
. | ||||
| PRICES excl. Taxes | NEW ZEALAND : *reduced shipping costs from 350,00 € | |||
| Weight | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| 0,00 g – 20 g | 10,95 € | 16,83 € | 36,58 € | x |
| 20 g – 100 g | 12,42 € | 16,83 € | 36,58 € | x |
| 100g – 250g | 16,68 € | 16,83 € | 36,58 € | x |
| 0,20 – 0,50 kg | x | 16,83 € | 36,58 € | 37,02 € |
| 0,50 – 1,00 kg | x | 20,13 € | 40,33 € | 43,27 € |
| 1,00 – 1,50 kg | x | 29,81 € | 54,99 € | 50,49 € |
| 1,50 – 2,00 kg | x | 45,21 € | 54,99 € | 54,52 € |
| * Reduced shipping costs from 350,00€ (excl. taxes) > 1kg | 9,95 € | |||
| * Reduced shipping costs from 350,00€ (excl. taxes) < 1kg | 19,95 € | |||
1.6. Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela - DAP*
Sending under DAP incoterm (Delivered At Place) :Import duties and taxes are not included and remain the responsibility of the recipient, even if free delivery is provided.
Chronopost handling fee : €21 incl. VAT per customs declaration if the customs value of the goods is less than €1000 (note that the amount is €10 incl. VAT for shipments to a private customer when the customs value of the goods is less than €100).
Reduced delivery* from 355,95€ incl. VAT
| Delivery times | Carriers | |||
|---|---|---|---|---|
| Countries | La Poste: tracked & signed mail (*1) | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| Brazil, Panama, Peru | From D +10 WD | From D +10 WD | From D+5 WD | From D+3 WD |
| Bolivia, Chile, Colombia, El Salvador, Guatemala, Guyana, Honduras, Nicaragua, Paraguay | From D +10 WD | From D +10 WD | From D+6 WD | From D+4 WD |
| Argentina, Belize, Costa Rica, Ecuador, Mexico, Uruguay | From D +10 WD | From D +10 WD | From D+7 WD | From D+4 WD |
| Venezuela | From D +10 WD | From D +10 WD | From D+7 WD | x |
| Delivery times communicated by carriers are given as an indication in working days (WD) and don’t engage the responsibility of AllYoogs in case of possible delays. *1 Carrier offered for packages weighing less than 2 kg, not exceeding 3 cm in thickness *2 Carrier proposed for packages weighing more than 200g *3 Carrier not available for the following country: Venezuela |
||||
. | ||||
| PRICES excl. Taxes | LATIN AMERICA : *reduced shipping costs from 350,00€ | |||
| Weight | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| 0,00 g – 50 g | 10,95 € | 16,83 € | 40.43 € | x |
| 50 g – 100 g | 12,42 € | 16,83 € | 40.43 € | x |
| 100g – 250g | 16,68 € | 16,83 € | 40.43 € | x |
| 0,20 – 0,50 kg | x | 16,83 € | 40.43 € | 37,02 € |
| 0,50 – 1,00 kg | x | 20,13 € | 47,36 € | 43,27 € |
| 1,00 – 1,50 kg | x | 29,81 € | 64,64 € | 50,49 € |
| 1,50 – 2,00 kg | x | 45,21 € | 64,64 € | 54,52 € |
| * Reduced shipping costs from 350,00€ (excl. taxes) > 1kg | 9,95 € | |||
| * Reduced shipping costs from 350,00€ (excl. taxes) < 1kg | 19,95 € | |||
| . | ||||
| PRICES excl. Taxes | VENEZUELA : *reduced shipping costs from 350,00€ | |||
| Weight | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| 0,00 g – 50 g | 10,95 € | 16,83 € | 40.43 € | x |
| 50 g – 100 g | 12,42 € | 16,83 € | 40.43 € | x |
| 100g – 250g | 16,68 € | 16,83 € | 40.43 € | x |
| 0,20 – 0,50 kg | x | 16,83 € | 40.43 € | 37,02 € |
| 0,50 – 1,00 kg | x | 20,13 € | 47,36 € | 43,27 € |
| 1,00 – 1,50 kg | x | 29,81 € | 64,64 € | 50,49 € |
| 1,50 – 2,00 kg | x | 45,21 € | 64,64 € | 54,52 € |
| * Reduced shipping costs from 350,00€ (excl. taxes) > 1kg | 9,95 € | |||
| * Reduced shipping costs from 350,00€ (excl. taxes) < 1kg | 19,95 € | |||
| . | ||||
| PRICES excl. Taxes | JAPAN : *reduced shipping costs from 350,00€ | |||
| Weight | The Post : tracked & signed mail | Delivengo (*1) | Colissimo with signature | Chrono Express (*2-3) |
| 0,00 g – 50 g | 10,95 € | 16,83 € | 40.43 € | x |
| 50 g – 100 g | 12,42 € | 16,83 € | 40.43 € | x |
| 100g – 250g | 16,68 € | 16,83 € | 40.43 € | x |
| 0,20 – 0,50 kg | x | 16,83 € | 40.43 € | 37,02 € |
| 0,50 – 1,00 kg | x | 20,13 € | 47,36 € | 43,27 € |
| 1,00 – 1,50 kg | x | 29,81 € | 64,64 € | 50,49 € |
| 1,50 – 2,00 kg | x | 45,21 € | 64,64 € | 54,52 € |
| * Reduced shipping costs from 350,00€ (excl. taxes) > 1kg | 9,95 € | |||
| * Reduced shipping costs from 350,00€ (excl. taxes) < 1kg | 19,95 € | |||
1.7. Rest of the World
Sending under DAP incoterm (Delivered At Place) :Import duties and taxes are not included and remain the responsibility of the recipient, even if free delivery is provided.
Chronopost handling fee : €21 incl. VAT per customs declaration if the customs value of the goods is less than €1000 (note that the amount is €10 incl. VAT for shipments to a private customer when the customs value of the goods is less than €100).
On request
2. Carriers
Unofficial translation, the French text alone being authoritative.
- Mondial Relay, Punto Pack and Chrono2shop (Relay PickUp)
The relay pickup of arrival can be chosen by the customer
The shipment remains available during the period of 7 days.
Delivery time is not guaranteed : the recipient is informed of the shipment via his customer account and/or by email
Online tracking possible
Contractual insurance in case of loss, deterioration or spoliation of your shipment: 25 €/kg allowance for each package
Delivery to the recipient’s address
Delivery time not guaranteed : the recipient is informed of the shipment via his customer account and/or by email
Delivery without signature or with signature
Online tracking possible
- Colissimo Relay (Relay PickUp)
The recipient must withdraw his package in a post office or relay pickup of his choice
The shipment remains available during the period of 7 days.
Delivery time is not guaranteed : the recipient is informed of the shipment via his customer account and/or by email
Delivery with signature or company stamp
Online tracking possible
Contractual insurance in case of loss, deterioration or spoliation of your shipment: 23 €/kg allowance for each package
Home delivery with signature
Delivery time not guaranteed : the recipient is informed of the shipment via his customer account and/or by email
Delivery with signature or company stamp
Online tracking possible
Contractual insurance in case of loss, deterioration or spoliation of your shipment: 23 €/kg allowance for each package
- Chrono Express (chronopost)
Home delivery with signature
Delivery time not guaranteed : the recipient is informed of the shipment via his customer account and/or by email
Delivery with signature or company stamp
Online tracking
Contractual insurance in case of loss, deterioration or spoliation of your shipment: 23 €/kg allowance for each package
3. Shipping Policy
Unofficial translation, the French text alone being authoritative.
- Delivery area
The offered PRODUCTS can only be delivered to the TERRITORIES proposed on our site.
It is only possible to place an order for any delivery address outside of these TERRITORIES upon request to our customer service (mail or whatsapp).
The PRODUCTS are shipped to the delivery address indicated by the CLIENT during the ordering process.
- Shipping time
The time for preparing an order and then issuing an invoice, before shipping the PRODUCTS in stock, are indicated on the SITE. These times do not include weekends or public holidays.
An e-mail message will automatically be sent to the CLIENT when the PRODUCTS are dispatched (via his/her customer account), provided that the e-mail address entered in the registration form is correct.
- Delivery Costs
During the ordering process, the SELLER indicates to the CLIENT the possible delivery times and shipping options for the PRODUCTS purchased.
The shipping costs are calculated according to the weight and the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased.
- Terms and conditions of DELIVERY
The parcel will be delivered to the CUSTOMER without or with signature and on presentation of an identity document*.
*In case of absence, a notice of passage will be left to the CUSTOMER, in order to allow him to go and collect his parcel in his post office, parcel relay
- Delivery problems
The CUSTOMER is informed of the delivery date when he/she chooses the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries of products in stock will be made within thirty (30) days maximum. If the CUSTOMER fails to do so, he/she must give the SELLER formal notice to deliver within a reasonable period of time and, in the event of non-delivery within this period, he/she may terminate the contract.
The SELLER shall refund, without undue delay after receipt of the letter of termination, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery charges, by the same method of payment used by the CUSTOMER to purchase the PRODUCTS.
The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. It is reminded that the CUSTOMER has a period of two (2) days to notify the carrier of any damage or partial loss noted during delivery.